Refund policy

Refund & Return Policy

This policy applies only to non-bespoke, non-custom, and non-personalized goods purchased online from our website.

Returns

We hope you are happy with your order. However, if you wish to make a return, we offer a 28-day return policy. This means you must return the goods within 28 days of delivery. To be eligible for a return:

• The goods must be unused and unmodified.

• The goods must be returned in their original packaging, unassembled, undamaged, and complete (e.g., a 10-pack must include all items).

• The goods must be in a re-sellable condition.

To initiate a return, please contact us at info@nuelluxurypaperbag.co.uk, providing your order number, the items you wish to return, and the reason for return. We will guide you through the return process.

Refunds

Once we receive and inspect your return, we will notify you of the approval status. If approved, your refund will be processed to your original payment method within 10 business days. Please note that banks and credit card companies may take additional time to process the refund.

For any refund-related questions, please email us at info@nuelluxurypaperbag.co.uk.

Damaged Items

Please inspect your order upon receipt. If any item is defective or damaged, contact us within 3 working days of delivery at info@nuelluxurypaperbag.co.uk. We will assess the issue and take appropriate action. We are unable to offer refunds or replacements after this period.

Wrong Items & Order Issues

If you receive an incorrect item, please contact us at info@nuelluxurypaperbag.co.uk so we can resolve the issue promptly.

Non-Returnable Items

Certain items cannot be returned, including:

• Personalized or custom-made items. These are non-refundable unless there was an error on our part, in which case we will rectify or remake the order.

Exchanges

If you would like to exchange an item, the fastest way is to return the original item first. Once your return is approved, you may place a new order separately.